Recordkeeping Transition

Important Details Regarding MO Deferred Comp's Recordkeeper Transition

The MO Deferred Comp Plan will be transitioning its recordkeeping from MissionSquare Retirement to Voya Financial starting on September 26, 2025. This webpage includes important information about the upcoming transition so please read it carefully. This webpage is frequently updated as new information becomes available. We recommend checking back periodically for the most current details.

What You Need to Know and Do

Your account details, including your investments, deferral elections and beneficiaries will transfer to Voya automatically.
We recommend reviewing your account prior to the blackout period to ensure your mailing address, mobile phone number, email address, and beneficiary information are up to date. If you are an active employee, please contact your employer directly to update your mailing address.
If you wish to retain copies of specific documents—such as past statements or tax forms—please log in to your account to print or download them prior to the transition.
While no action is required before the transition, taking the steps above can help facilitate the process and make setting up your new online account credentials easier.
You can register for a short webinar to learn more about the recordkeeper change. These sessions will discuss the transition process, plan improvements, key dates/tasks, available resources and introduce you to your new online account.
After the transition is complete, you must create a new MO Deferred Comp account user ID and password to access your account online. An email address is required to set up your online account and receive multi-factor authentication (MFA) notifications for security purposes. A mobile number is also encouraged to utilize MFA and better protect your account from potential hackers.

Key Dates for the Transition

The transfer of plan records from MissionSquare Retirement to Voya will happen automatically. Your existing balance will remain invested, and your contributions will continue to be deducted automatically from your paycheck and invested in your account. You do not have to take any action. Please be aware of the key dates below.

Date

Activity

Week of August 18, 2025

You will be mailed a transition notice to your address on file. It will include details about the blackout period—a short time when you won’t be able to access your account, make changes, or request a withdrawal.

September 12, 2025
until 3pm, CT

Last day to submit a Qualified Domestic Relations Order (QDRO) Final Order for processing.

September 19, 2025
until 3pm, CT

Last day to submit the following forms until the transition period is complete. Any of the forms listed below received between 9/19 at 3:01 p.m. CT and 9/26 at 3 p.m. CT will be faxed to the new recordkeeper and archived.

Beneficiary Account Setup and Withdrawal Packet
Death Benefit Payment to Survivors
Direct Deposit Authorization Form
In-Plan Roth Conversion Form
Internal Transfer Form
Public Safety Officers Certification Form
Rollover Out Form
State of Emergency Certification Form
Unforeseeable Emergency Application

September 26, 2025
until 3pm, CT

Last day to request an online withdrawal or make account changes in our current system. In addition, it is also the last day to submit the following forms until the transition period is complete:

Designation of Beneficiary Form
Information Release Authorization Form
Power of Attorney
Pre-Retirement Catch-up Provision Form – NRA
Direct Deposit Authorization Form
Employee Enrollment Form

September 26, 2025
at 3pm, CT

BLACKOUT PERIOD BEGINS. Access to your account will be temporarily unavailable until the transition is complete.

September 29, 2025

Anticipated completion date of the transition and blackout period. Once the transition is complete, you will need to create a new USER ID and password for your account.

October

MissionSquare Retirement will send your third-quarter statement (covering July 1 through September 25, 2025) via eDelivery or mail, depending on your selected preference. This will be the final statement you receive from MissionSquare on behalf of the MO Deferred Comp Plan. Your fourth-quarter statement (covering September 26 through December 31, 2025) will be issued by Voya.

December 19, 2025

Access to your MO Deferred Comp account through MissionSquare (Account Access) will end.

January

Your fourth-quarter MO Deferred Comp account statement (covering September 26 through December 31, 2025) will be emailed to the address on file. If you do not have an email address on file, the statement will be mailed. After the transition is complete, you will have the option to opt out of eDelivery and receive statement notifications by mail instead.

Dates and deadlines are subject to change.

Recordkeeper Transition FAQs

Overview

What is a recordkeeper?

A recordkeeper is essentially the plan’s bookkeeper, responsible for maintaining accurate records and supporting the day-to-day operations of the plan. This includes:

Tracking who is enrolled or eligible to participate
Recording each participant’s investment holdings
Maintaining the record of balances, contributions, earnings, and withdrawals

In addition, the recordkeeper sends transaction confirmations, account statements, plan notices, and tax documents. They also manage the secure online account platform, mobile app and call center providing participants with easy access to their retirement savings account.

What is staying the same?

While the recordkeeper is changing, many key aspects of the MO Deferred Comp Plan will remain the same after the transition. You can expect continued support and access through familiar channels, including:

The same website, www.modeferredcomp.org. This website will continue to offer employees the same high-quality financial education and resources, including account access, investment information, news updates, short educational videos, event registration, the Savings-to-Income Calculator (formerly the Grow Your Retirement Savings Calculator), and more.
The same phone number, 800-392-0925
The same local office, 3349 American Ave., Ste A, Jefferson City, MO 65109, and dedicated call center staff
Same investment lineup and options, including the Missouri Custom Target Date Funds, Missouri Stable Income Fund, and the Self-Directed Brokerage Account.
Ongoing educational webinars and in-person seminars
The same team of Financial Education Professionals who host 1-on-1 meetings and help you make informed decisions about your retirement savings and investments

What will be new?

Behind the scenes, a lot is changing. However, you should only notice a few differences, such as a new look and feel of your secure online account, a new mobile app, updated tools and resources, and modifications to statements and confirms. That's it!

What transfers to Voya?

Your plan account details, contribution rate, personal information, investments and investment elections, beneficiary designations, and distribution option information will transition to Voya automatically.

Banking information on file will NOT transfer to Voya unless you're are currently receiving installment payments. Once the transition is complete and you’ve created a new user ID and password for your account, you can add banking information. To do so, log into your MO Deferred Comp account, clicking on your name in the upper right corner of the secure website, select Personal Information, then click add/edit next to banking information.

Your existing deferred comp account balance will remain invested, and your contributions will automatically continue without interruption.

Will beneficiary designations transfer?

Yes. Your beneficiary designations will transfer, however, it's always a good idea to double check this information, especially if your situation (married, had a child, divorced) has changed.

Will deferred comp's contact information change?

No. After the transition, you can continue to use the same phone number you use today, 800-392-0925 or 573-893-1053 to access account information. Deferred comp's local office in Jefferson City will also remain the same. The plan's mailing address and fax number will change and that information will be available on the Contact page after the blackout period.

Accessing Your Account

Can I use my same user ID and password to log in to my account after the transition blackout period?

No. Once the transition is complete, you will need to create a new user ID and password for your account. More information will be sent to you regarding the creation of your new login credentials.

I have another account with Voya. Will I be able to access both my existing Voya account and my new MO Deferred Comp account with one set of login credentials?

No. For security reasons, any pre-existing Voya account will not be linked to your new MO Deferred Comp account. You will need to log in to each account separately.

Will I be able to access my MO Deferred Comp account through MissionSquare after the transition?

Yes, you will have access to your account through MissionSquare Account Access until December 19, 2025. After the transition, you can log in to the old system directly at https://accountaccess.icmarc.org/participant/login_modef.jsp using your existing user ID and password. If you do not have a user ID and password for the old system, you will need to establish credentials to log in. Please note, Account Access (access to the old system) will no longer be available through the ESS Portal after the transition.

Investment & Asset Transfers

Are my investments changing?

No. You will have access to all the same great investment options, including the Missouri Custom Target Date Funds, Missouri Stable Income Fund, and the Self-Directed Brokerage Account offered through Charles Schwab. Your investments and investment elections will be automatically transferred into your plan account at Voya.

Is my money still invested during the blackout period? Will my investments be out of the market?

Your account remains fully invested and at no time are your investments out of the market. You can change your investment options as soon as the blackout period at Voya ends. See the above key dates for details.

The "Blackout Period"

What is a blackout period and when will it happen?

A "blackout period" is a period of time when your account access will be restricted. This means that you are temporarily unable to make investment changes or take a distribution from your deferred comp account. The blackout period is necessary to ensure the accurate and complete transfer of your account to Voya.

The transition blackout period will begin September 26, 2025 at 3 p.m CT and is anticipated to conclude the week of September 29, 2025.

What is my role, as the employee, during the blackout?

No action is required from you during the blackout period. However, when the transition is complete, you should double check your records and statements to make sure your beneficiary, investment options, contribution rates, and balances transferred correctly to Voya.

Installments & Banking Information

Will my banking information transfer?

Banking information currently on file with the MO Deferred Comp Plan will not transfer to Voya—unless you’re set up to receive installment payments. All other banking details will need to be re-entered in your account after the blackout period ends.

What happens if I am currently receiving installment payments?

If you have banking and/or tax withholding information on file for your installment payments, this information WILL transfer to Voya automatically.
The date of your installment payments may change. If your current installment payment date falls between the 1st and the 14th, it will be processed on the 1st of the month after the transition. If your current installment payment date falls between the 15th and the end of the month, it will be processed on the 15th of the month after the transition.
Any installment payments scheduled between September 26–30, 2025, will be processed early. They will be accelerated and issued on Thursday, September 18, with payments being processed on Friday, September 19, 2025.

Confirms, Statements, Tax Forms, & eDelivery

How will I receive my third quarter statement?

If you are currently enrolled in eDelivery, you will receive an email notification when your third-quarter statement is available in Account Access. You will have until December 19, 2025, to download a copy of your statement(s) from Account Access.

After the transition, you can log in to the old system directly at https://accountaccess.icmarc.org/participant/login_modef.jsp using your existing user ID and password. If you do not have a user ID and password for the old system, you will need to establish credentials to log in. Please note, Account Access (access to the old system) will no longer be available through the ESS Portal after 3 p.m. Central Time on September 26, 2025.

Participants not enrolled in eDelivery will receive a paper copy by mail. If you prefer to receive paper statements, you may opt out of eDelivery before the blackout period begins.

When will I receive my 1099-R tax form?

Participants who withdraw funds before the transition in 2025 will be mailed a 1099-R tax form from MissionSquare Retirement in January 2026, issued on behalf of the MO Deferred Comp Plan. These forms will also be available online in Account Access from October through December 19, 2025.

To download your 1099-R from MissionSquare's Account Access after the transition, you can log in to the old system directly at https://accountaccess.icmarc.org/participant/login_modef.jsp using your existing user ID and password. If you do not have a user ID and password for the old system, you will need to establish credentials to log in. Please note, Account Access (access to the old system) will no longer be available through the ESS Portal after the transition.

If you withdraw funds after the transition, you will receive a separate 1099-Rfrom Voya Financial (via the custodian Bank of NewYork).

Will I continue to receive paper statements after the transition?

No. After the transition, you will automatically begin receiving your account statements, transaction confirmations, and plan updates through paperless eDelivery. Plan documents and tools will be available online 24/7 and can be printed anytime. If you prefer to receive paper copies, you can update your delivery preferences by logging in to your new online account once the transition is complete.

Will scanned documents like my Power of Attorney, Beneficiary Election form, Information Release Authorization form, or 2025 1099-R transfer to the new recordkeeping system?

Yes, these documents will transfer to Voya’s system. However, they won’t be visible through your online account. Only recordkeeping representatives—including local call center staff—can access them. If you need a copy of any document after the transition, call 800-392-0925 to request that a copy be mailed to your address on file.